Finland – Inkassovirksomhed – Perintäpalvelut

HUS-Yhtymä (herafter HUS or the Contracting Authority or the Procurement Unit) invites tenders for debt collection services. Debt collection services include both customer invoicing (including wage claims, occupational health claims and compensation claims) and organisational invoicing. The service includes: -Sending payment claims -Making payment plans and moving due dates -Checking and maintaining debtor contact information -Reporting the removal of payment default entries to credit bureaus -Assessing the debtor's payment ability and evaluating the success/need for legal collection -If necessary, transferring to legal collection and acting as a technical agent in legal collection -Post-collection -Actions related to debt settlement -Providing legal services Sending payment reminders is not included in the service (the Contracting Authority sends payment reminders itself). The service provider must have a web service that HUS as the Contracting Authority can use. The web service acts as the main tool for monitoring, reporting, communication and management of debt collection services between the Contracting Authority and the service provider. The service provider must be ready to receive and send debt-related materials in the format specified by the Contracting Authority. The service provider must offer customer service to both the Contracting Authority and debtors. The Contracting Authority emphasizes that the service provider must comply with both the law on debt collection and good debt collection practice in its collection activities. The procurement ensures the operability of the administration and the arrangement of services. This is a comprehensive procurement, i.e. the procurement has not been divided into parts. The Procurement Unit may leave the procurement undivided if, due to the nature and scope of the procurement or the method of implementing the service, the manageability and overall responsibility of the procurement package, or the risks associated with division, it would not be reasonably possible to divide the procurement. The Procurement Unit may also leave the procurement undivided if the need to coordinate different contract partners for the parts could seriously jeopardize the proper implementation of the contract. Furthermore, dividing into parts may not be appropriate when dividing into too small parts could lead to a difficult-to-manage overall architecture or continuous cost growth. The services that are the subject of the procurement form a functional and technical entity, in which the service provider is fully responsible for the different phases of the debt collection process, reporting, web service, data security and customer service. Using several service providers would increase the division of responsibility and coordination needs and could jeopardize the efficient and uniform implementation of the service package. The estimated value of the procurement is 4,100,000 € calculated over four (4) years (VAT 0%). Both the Contracting Authority (HUS) and the debtor's costs have been taken into account in the estimated value of the procurement. Both the costs incurred by the Contracting Authority and those debt collection service price factors that ultimately become the debtor's costs are taken into account in the estimated value of the procurement and in the tender comparison. This is done so that the overall economic benefit of the service can be assessed from the perspective of both the Contracting Authority and the debtor in the tender comparison. In the appendix "Appendix 03 Price Appendix" the costs ultimately incurred by each party have been separated by price line. Ultimately, the debtor's costs taken into account in the tender comparison are based on the Procurement Unit's objective of ensuring that the debt collection service is implemented at the most reasonable cost from the perspective of both the Contracting Authority and the debtors. The estimated quantities and weighting factors used in the Price Appendix (Appendix 03) are based on the Procurement Unit's completed order quantities and the estimated service needs for the forthcoming contract period. The estimated quantities have been reported for one (1) year. The estimated quantities used in the Price Appendix are only estimates prepared for the tender comparison and do not constitute a binding order quantity for the service provider. Subsidiaries of the HUS Group may, if they wish, join the procurement by making a separate agreement with the service provider based on the terms of this procurement. Joining is voluntary for subsidiaries. The Procurement Unit estimates that joining could concern, for example, HUS-Kiinteistöjä. The joining of subsidiaries has been taken into account in the value of the procurement. The planned contract period is a fixed-term of three (3) years 1.11.2027-31.10.2030, after which the contract continues indefinitely. The implementation project has been allocated time from 1.3.2027-31.10.2027. Service production must begin on 1.11.2027. In accordance with Section 65 of the Procurement Act, the Procurement Unit has, before the publication of the procurement notice, heard companies operating in the field. A market survey has been published in the Hilma service on 6.6.2025 (Notice Hilma number 2025-025755). In addition, the Procurement Unit has given market operators who have registered for the market survey the opportunity to comment on the preliminary draft tender specifications. Several rounds of comments have been conducted. The subject of the procurement and the requirements related to it are described in more detail in the tender specifications and its appendices.