Poland – Programming services of application software – „Cyfryzacja procesów w Miejskim Zarządzie Ulic i Mostów w Katowicach - e-usługi publiczne” nr FESL.01.04-IŻ.01-0C30/24

The "Digitalisation of processes in the Municipal Roads and Bridges Authority in Katowice E-Public services" project aims to increase the level of use by citizens, businesses, and administration of public services provided electronically, by creating and providing e-public services, based on the digitalisation of back-office processes and digitalising and providing data in the Municipal Roads and Bridges Authority in Katowice. This is in line with the specific objective of the action: drawing benefits from digitalisation for citizens, businesses, research organisations and public institutions, as well as with the identified intermediate objectives translating into project types: • Digitalisation of back-office processes in entities providing public services and smart city elements • Creation and development of e-public services • Digitalisation and provision of data. The project covers spatial data in the area of public roads. Within the project, applications (back-office) will be developed based on available digital public sector information, and modern technological solutions will be implemented, as well as the digitalisation of analogue data for the purpose of providing them in e-public services. The solutions implemented within the project will be designed and implemented taking into account the requirements of interoperability, cybersecurity, digital accessibility and personal data protection, applicable to the teleinformatics systems and e-services of public entities. The main objective will be achieved through: • improving the service of citizens and entrepreneurs within the digitalisation of administrative processes, which will enable citizens and entrepreneurs to use services provided electronically at the fifth level of their maturity, • digitalisation of spatial data of the public roads area, the reuse of which is associated with benefits for society, the environment and the economy, • digitalisation of databases, necessary to achieve the electronic implementation of e-services, including through mobile devices, addressed to citizens and entrepreneurs, and creating conditions for their uninterrupted, harmonised operation, • creating an IT backbone (back office) ensuring uninterrupted and cyber-secure operation of e-public services, • ensuring that the designed and implemented solutions comply with the cybersecurity requirements applicable to the teleinformatics systems of public entities, particularly in terms of risk management, business continuity, service resilience, event monitoring and incident management, and secure system integration; • ensuring that the designed and implemented solutions comply with personal data protection regulations, including by applying data protection principles in the design phase (Article 25(1) GDPR) and default data protection (Article 25(2) GDPR), data minimisation (Article 5(1)(c) GDPR) and ensuring the integrity, confidentiality (Article 5(1)(f) GDPR) and accountability of processing (Article 5(2) GDPR); • purchasing a teleinformatics system in line with the smart city principles, utilising new technologies to improve the quality of life of residents, • ensuring the interoperability of teleinformatics systems to serve public registers, a condition for launching e-services, through the development and expansion of IT solutions in the field of electronic administration and geoinformation.