Poland – Telecommunications services – Zakup usługi telekomunikacyjnej SIP-TRUNK na okres 47 miesięcy

The subject of the contract is the purchase by the Agency for Restructuring and Modernisation of Agriculture with its registered office in Warsaw (hereinafter referred to as the "Contracting Authority") of the SIP TRUNK telecommunication service for a period of 47 months (not earlier than from 1 December 2026) within which the Contractor is obligated to: 1) prepare the Technical Project of the technical infrastructure necessary to provide the SIP Trunk Service and submit it to the Contracting Authority for acceptance – within 5 Working Days from the date of signing the Contract; 2) set up for the SIP Trunk Service two connections in SIP Trunk technology (one to each of two of the three indicated Locations (Piaseczno, ul. Jana Pawła II 66 – T-Mobile server room, Warsaw, Poleczki 23 – Equinix server room, Warsaw, Poleczki 33 – ARiMR Office Central)) and to ensure, through the set-up telecommunication connections, voice telephone connectivity SIP Trunk for incoming and outgoing calls at the Contracting Authority's Locations – within 7 weeks from the date of acceptance by the Contracting Authority of the Technical Project; 3) transfer to its own fixed-line telephone network as part of the SIP Trunk Service, DDI (ang. Direct Dial In) 19,000 numbers used by the Contracting Authority, (in the attached file Numery_SIP_trunk.xlsx), from various national numbering zones, within 15 Working Days from the date of acceptance by the Contracting Authority of the Technical Project 4) maintain DDI numbers in the Polish fixed-line national numbering throughout the Contract period. On the date of commencement of the SIP Trunk Service, 19,000 DDI numbers will be maintained; 5) transfer to its own network and maintain the hotline number 800 38 00 84 mapped to the number 22 595 06 11 within 10 Working Days from the date of acceptance by the Contracting Authority of the technical project. As part of maintaining the hotline number, the Contractor will handle the redirection of incoming calls to the hotline, and then send incoming calls from the Contracting Authority's telephone exchange to an external number; 6) provide the Contracting Authority with access to the Contractor's internal portal, from which it will be possible to download full billing statements in the form of .csv attachments and call reports made by the Contracting Authority in the given billing period and monthly billing and sending electronically (e-mail) within 14 days from the end of the billing period. The format of the billing statements must allow import to the MS Excel program; 7) ensure full number presentation for all outgoing calls; 8) charge call times and connections with an accuracy of one second; 9) remove at its own cost faults that prevent or hinder telephone connections, which have occurred in the Contractor's infrastructure, on connections made using SIP Trunk technology, on connections through which the SIP Trunk Service is provided; 10) provide the SIP Trunk Service in such a way that connections between all numbers and for incoming calls (with the exception of incoming calls to the hotline 800 38 00 84), on which the Contractor provides the SIP Trunk Service for the Contracting Authority, are made without charging an additional fee. 11) During the Contract period, the Contractor, upon the Contracting Authority's written request, will increase and activate: 1) from 250 to 450 simultaneous connections on each of the 2 connections for the SIP Trunk Service – within 10 Working Days from receipt of the Contracting Authority's request (increase possible once during the Contract period); 2) additional 100 DDI numbers (one range of numbers) – within 5 Working Days from receipt of the Contracting Authority's request (increase possible twenty times during the Contract period); 3) additional 500 DDI numbers (one range of numbers) – within 5 Working Days from receipt of the Contracting Authority's request (increase possible five times during the Contract period); 4) additional 1,000 DDI numbers (one range of numbers) – within 10 Working Days from receipt of the Contracting Authority's request (increase possible twice during the Contract period). The Contracting Authority requires that the performance of the contract subject be carried out on the terms and conditions set out in the draft contractual provisions (hereinafter: ppu) together with the annexes, constituting Annex No. 8 to SWZ.