An Ghearmáin – IT services: consulting, software development, Internet and support – User Help Desk mit Field Service

UHD le Fheidhsearc

- 2022/S 000-000000

- **Award of a framework agreement**

- **Directive 2014/24/EU**

- **Section I: Contracting authority**

**I.1) Name and addresses**

Official name: European Commission, Directorate-General for Informatics

Postal address: Avenue de Beaulieu, 25

Town: Brussels

Postal code: 1160

Country: Belgium

**I.2) Joint procurement**

The contract involves joint procurement

**I.3) Communication**

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ec.europa.eu/cfps/fr/notice/1000000000-2022

**I.4) Type of the contracting authority**

European institution/agency

**I.5) Main activity**

Information technology

**Section II: Object**

**II.1) Scope of the procurement**

II.1.1) Title: User Help Desk (UHD) mit Field Service

II.1.2) Main CPV code: 72212000

II.1.3) Type of contract: Services

II.1.4) Short description: The purpose of the contract is to provide a User Help Desk (UHD) service with Field Service to support the end-users of the European Commission, its agencies and other EU institutions and bodies.

II.1.5) Estimated total value

Value excluding VAT: 10 000 000.00 EUR

Currency: EUR

II.1.6) Information about lots

This contract is divided into lots: no

**II.2) Description**

II.2.1) Title: User Help Desk (UHD) mit Field Service

II.2.2) Additional CPV code(s)

72212000

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72222000

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