Il-Portugall – Servizzi ta' l-operatur tat-telefon – CPI N.º 180/2026/ECP/DGA/AQUISIÇÃO DE SERVIÇOS DE ATENDIMENTO EM AMBIENTE DE CENTRO DE CONTACTO

Aqwistazzjoni ta' servizzi għall-attendiment tekniku, fl-istilqaj ta' bolsa ta' orari, f'ambjent ta' Ċentru ta' Kontatt.

**Reference Code:** 2023/S 000-000000

**Deadline:** 2023-03-01

**Country:** Portugal

**Publication date:** 2023-02-01

**Contract notice**

**I.II.1) Description**

Aquisição de serviços para atendimento técnico, em regime de bolsa de horas, em ambiente de Centro de Contacto.

**II.1.1) Description of the procurement**

Aquisição de serviços para atendimento técnico, em regime de bolsa de horas, em ambiente de Centro de Contacto.

**II.1.3) Information about a framework agreement or a dynamic purchasing system**

The procurement involves the establishment of a framework agreement.

**II.1.4) Information about renewal**

This contract is subject to renewal: yes

**II.1.5) Additional information about lots**

This contract is divided into lots: no

**II.1.6) Information about electronic auction**

An electronic auction will be used: no

**II.2) Description of the procurement**

Aquisição de serviços para atendimento técnico, em regime de bolsa de horas, em ambiente de Centro de Contacto.

**II.2.1) Total final value of the procurement**

Value excluding VAT: 100 000.00 EUR

**II.2.2) Information about options**

Options: no

**II.2.3) Information about renewals**

This contract is subject to renewal: yes

**II.2.4) Information about electronic auction**

An electronic auction will be used: no

**III.1.1) Conditions relating to the contract**

The performance of the contract is subject to particular conditions: yes

**III.1.2) Information about a specific contract**

The contract involves the execution of a specific contract: no

**III.1.3) Information about a framework agreement**

The contract involves the establishment of a framework agreement: yes

**III.1.4) Information about a dynamic purchasing system**

The contract involves the establishment of a dynamic purchasing system: no

**III.1.5) Information about a centralised procurement system**

The contract involves the establishment of a centralised procurement system: no

**III.1.6) Information about a public procurement partnership**

The contract involves the establishment of a public procurement partnership: no

**III.1.7) Information about a concession**

The contract involves the establishment of a concession: no

**III.1.8) Information about a joint procurement**

The contract involves the establishment of a joint procurement: no

**III.1.9) Information about a public-private partnership**

The contract involves the establishment of a public-private partnership: no

**III.2) Conditions for participation**

**III.2.1) Information about the conditions for participation**

The conditions for participation are as follows:

- The contractor must be established in the European Union.

- The contractor must have a valid tax identification number.

- The contractor must have a valid VAT number.

- The contractor must have a valid social security number.

- The contractor must have a valid professional qualification.

- The contractor must have a valid insurance policy.

- The contractor must have a valid bank guarantee.

- The contractor must have a valid performance bond.

**III.2.2) Information about the conditions for participation in a framework agreement**

The conditions for participation in a framework agreement are as follows:

- The contractor must be established in the European Union.

- The contractor must have a valid tax identification number.

- The contractor must have a valid VAT number.

- The contractor must have a valid social security number.

- The contractor must have a valid professional qualification.

- The contractor must have a valid insurance policy.

- The contractor must have a valid bank guarantee.

- The contractor must have a valid performance bond.

**III.2.3) Information about the conditions for participation in a dynamic purchasing system**

The conditions for participation in a dynamic purchasing system are as follows:

- The contractor must be established in the European Union.

- The contractor must have a valid tax identification number.

- The contractor must have a valid VAT number.

- The contractor must have a valid social security number.

- The contractor must have a valid professional qualification.

- The contractor must have a valid insurance policy.

- The contractor must have a valid bank guarantee.

- The contractor must have a valid performance bond.

**III.2.4) Information about the conditions for participation in a centralised procurement system**

The conditions for participation in a centralised procurement system are as follows:

- The contractor must be established in the European Union.

- The contractor must have a valid tax identification number.

- The contractor must have a valid VAT number.

- The contractor must have a valid social security number.

- The contractor must have a valid professional qualification.

- The contractor must have a valid insurance policy.

- The contractor must have a valid bank guarantee.

- The contractor must have a valid performance bond.

**III.2.5) Information about the conditions for participation in a public procurement partnership**

The conditions for participation in a public procurement partnership are as follows:

- The contractor must be established in the European Union.

- The contractor must have a valid tax identification number.

- The contractor must have a valid VAT number.

- The contractor must have a valid social security number.

- The contractor must have a valid professional qualification.

- The contractor must have a valid insurance policy.

- The contractor must have a valid bank guarantee.

- The contractor must have a valid performance bond.

**III.2.6) Information about the conditions for participation in a concession**

The conditions for participation in a concession are as follows:

- The contractor must be established in the European Union.

- The contractor must have a valid tax identification number.

- The contractor must have a valid VAT number.

- The contractor must have a valid social security number.

- The contractor must have a valid professional qualification.

- The contractor must have a valid insurance policy.

- The contractor must have a valid bank guarantee.

- The contractor must have a valid performance bond.

**III.2.7) Information about the conditions for participation in a joint procurement**

The conditions for participation in a joint procurement are as follows:

- The contractor must be established in the European Union.

- The contractor must have a valid tax identification number.

- The contractor must have a valid VAT number.

- The contractor must have a valid social security number.

- The contractor must have a valid professional qualification.

- The contractor must have a valid insurance policy.

- The contractor must have a valid bank guarantee.

- The contractor must have a valid performance bond.

**III.2.8) Information about the conditions for participation in a public-private partnership**

The conditions for participation in a public-private partnership are as follows:

- The contractor must be established in the European Union.

- The contractor must have a valid tax identification number.

- The contractor must have a