Bułgaria – Usługi w zakresie oprogramowania – СЛЕДГАРАНЦИОННА ПОДДРЪЖКА И РАЗВИТИЕ НА АВТОМАТИЗИРАНАТА ИНФОРМАЦИОННА СИСТЕМА ЗА ЕЛЕКТРОННИ УСЛУГИ НА МВнР

Necessity to perform the activities related to the provision of post-warranty maintenance and development of the AIS-MVR is dictated by the requirements for the continuous development, updating and upgrading of the AIS system in order to optimize, facilitate and increase the efficiency of the existing system, as well as to create conditions for connecting the AIS with other systems in the context of functional and technical standards, conditions and requirements for the operational compatibility of the systems with which the Contracting Authority works. The Contractor ensures post-warranty maintenance of all components of the AIS-MVR system, as well as the development and upgrading of the system if necessary. During the post-warranty maintenance, the Contractor carries out activities to ensure the operability and effective use of the AIS-MVR by the Contracting Authority and the users of the system, in case deviations from the normal operational characteristics laid down in it occur. The Contractor ensures the continuous operation of the AIS-MVR through an available web-based interface. The Contractor provides post-warranty maintenance services at its own expense through a single point of contact/access (Service Desk) for receiving telephone calls, electronic messages and online requests. The Contractor provides a web-based system for registering and tracking problems and incidents. The Contractor ensures post-warranty maintenance of all components of the AIS-MVR system, as well as the development and upgrading of the system if necessary. During the post-warranty maintenance, the Contractor carries out activities to ensure the operability and effective use of the AIS-MVR by the Contracting Authority and the users of the system, in case deviations from the normal operational characteristics laid down in it occur. The Contractor ensures the continuous operation of the AIS-MVR through an available web-based interface. The Contractor provides post-warranty maintenance services at its own expense through a single point of contact/access (Service Desk) for receiving telephone calls, electronic messages and online requests. The Contractor provides a web-based system for registering and tracking problems and incidents. In connection with the quality of the service, outside the selection criteria, the Contracting Authority requires the participants to declare that: 1. They apply an information security management system in accordance with the standard БДС EN ISO/IEC 27001:2023 or equivalent with the scope of software solutions and/or information systems development / implementation / maintenance, or equivalent. 2. They possess a valid certificate for an implemented service management system (IT Service Management System) БДС ISO/IEC 20000-1:2018 or equivalent with the scope of providing services for the implementation and maintenance of software solutions and/or information systems, or equivalent.