Nemčija – Storitve informacijske tehnologije: svetovanje, razvoj programske opreme, internet in podpora – Rahmenvereinbarung für Unterstützungsleistungen CRM

Die gematik upravlja od leta 2023 sistem za upravljanje odnosov z strankami (CRM), ki temelji na odprtokodni rešitvi SuiteCRM in je posebej prilagojen strokovnim in tehničnim zahtevam gematik. Sistem se je uveljavil kot osrednja komponenta okolja aplikacij in služi za organizacijsko upravljanje zunanjih stikov in organizacij. Identitetske podatke, ki jih upravlja CRM, že danes uporabljajo različne strokovne aplikacije in jih neprekinjeno razširjajo. Posebno se zbira in vzdržuje podatkov preko CRM v povezavi z registracijsko platformo myServices. Poleg tega obstaja stalna potreba po integraciji dodatnih sistemov ter uporabi centralnih identitetskih podatkov v dodatnih poslovnih procesih, na primer v okolju ERP-sistemov ali pri prihodnjem upravljanju licenc.

The gematik operates a customer-relationship-management system (CRM) based on the open-source solution SuiteCRM and specially adapted to the professional and technical requirements of the gematik. The system has established itself as a central component of the application landscape and serves for the organisation-wide management of external contacts and organisations. The identity data managed in the CRM are already being used by various professional applications and are continuously being expanded. In particular, data is collected and maintained via the CRM in conjunction with the registration platform myServices. In addition, there is an ongoing need to integrate additional systems and to use the central identity data in additional business processes, for example in the environment of ERP systems or a future license management.