Austria – Call centre – Rahmenvereinbarung für Kampagnen- und Kundenservice des EVN Konzerns von 01.01.2027 bis 31.12.2028 (mit Optionen bis 31.12.2030)

The objective and subject of the tender is the conclusion of a framework agreement per lot for the following services and duration. Detailed information and further specifications regarding the services to be provided, quantity structure, call-off modalities, and technical minimum requirements will be made available to tenderers in the second stage of the procedure (tender phase). The subject of the services is for:

- Lot 1: Support for sales and service-oriented campaigns through consulting, tariff adjustments, and inbound and outbound customer contacts.

- Lot 2: Processing of customer inquiries regarding invoices and master data changes via telephone and e-mail, including documentation and back-office activities.

- Lot 3: Processing of telephone and written customer inquiries regarding network connections, photovoltaics, and energy-related topics, including master data maintenance and case processing.