Finland – Security services – Vartiointi- ja hälytyskeskuspalvelut

The subject of the procurement is security and alarm centre services in the Kainuu wellbeing services county. The service targets are the objects defined in the Contractor's Instructions Agreement. Security services include local guarding, mobile guarding (formerly patrol guarding), alarm and order guarding. The purpose of the guarding services is to maintain and promote safety in the agreed guarding areas and targets, and to take measures to restore safety within the limits permitted by law (Private Security Services Act 1085/2015) if necessary. The guarding and alarm centre service consists of, among other things, the following services (described in more detail in the Service Description (Attachment 6)):

- Local guarding; order guarding related to it (a single task ordered in advance)

- Alarm visits

- Mobile guarding (formerly patrol guarding)

- Alarm centre service (e.g. testing of burglary alarm systems/transfer of alarms, receiving alarms)

- Alarm related to personal safety, property and real estate in the Kainuu wellbeing services county's premises and properties (e.g. monitoring door locks, freezer alarms, N-cabinet alarms, assisting staff with opening changing rooms)

- General maintenance-related support tasks (e.g. opening changing and locker rooms in case of malfunction, inspecting changing rooms if necessary), Maintenance/equipment lock closures in case of leakage (on-call maintenance person instructs), flag retrieval at Kainuu Central Hospital

- Aula and local guarding services at Kainuu Central Hospital: (e.g. management of temporary passage rights and permits, responding to fire alarms and announcements at the central hospital)

Alarm centre services are included in the contract without separate compensation according to the service description. The purpose of the alarm centre service is continuous on-call duty (24/7 service), which enables the reception of various service requests and response to them.