Poland – Miscellaneous software package and computer systems – Dostawa systemu do kompleksowego zarządzania i obsługi windykacyjnej dla Miejskiego Zakładu Komunikacyjnego w Bielsku-Białej Sp. z o.o.

The subject of the contract is the Delivery of a system for comprehensive management and debt collection for Miejski Zakład Komunikacyjny w Bielsku-Białej Sp. z o.o. I) The basic scope of the contract includes: 1. Preparation and submission to the Contracting Authority of pre-implementation analysis reports and the performance of other necessary accompanying works, such as analytical, design, and documentation works. 2. Development and implementation of a system for comprehensive management and debt collection for MZK. The delivered system must provide a complete solution in the area of civil law claims, including a debt collection module for amicable, judicial and enforcement (bailiff) procedures. 3. Development and implementation of the System for managing Control Devices and Controllers. 4. Granting the Contracting Authority an indefinite licence to the Platform. 5. Delivery of 11 Control Devices with an application for ticket control and additional fee generation (with the possibility of printing with payment form indication (transfer) and payment of fees using Payment Cards, BLIK and other payment instruments. The Contracting Authority will supply the SIM cards. At the System Project stage, the parties will agree on the final solutions: based on a dedicated APN or a VPN tunnel. 6. The Contractor shall provide, during the implementation period and during the period of providing payment services (on the Control Devices, in terms of paying the additional fee for lack of ticket/entitlement) and maintenance services (maintenance period), full cloud computing infrastructure and the necessary licences to use cloud services to support the Platform. 7. Operation of the system during the maintenance period (including warranty inspections, maintenance costs of the dedicated SMS gateway, costs resulting from the agreement with the Settlement Agent) for a set number of months. 8. The obligation to transfer (migrate) passenger data from the currently operating debt collection system to the new system. The migration must be carried out in a manner that ensures the completeness of the transferred data, with the possibility of making (during the migration process and after its completion) corrections, changes to the data or deletion of data e.g. outdated lines, streets, etc. during the execution of this process. The final migration process should be preceded by a test migration to verify the correctness and completeness of this process. Currently, the Contracting Authority uses the Municom software from PZI TARAN sp. z o.o. (R&G PLUS Group Sp. z o.o.). The database environment is based on the DB2 engine, installed on the Contracting Authority's local server. All accesses to the environment will be granted to the Contractor after the contract is signed. 9. The Contractor shall provide access to a fully functional System, enabling the Contracting Authority to conduct verification and acceptance in an environment reflecting production conditions (training-test environment). 10. Training of System users indicated by the Contracting Authority. [System maintenance and warranty conditions] 11. The Contractor shall provide, for a period of 36 to 60 months (according to the offer evaluation criterion), services related to the software and all components delivered within the scope of: 11.1. maintenance of the debt collection system during the warranty period, 11.2. warranty and technical support for the System, 11.3. provision of maintenance services and elimination of defects, malfunctions and errors of the System during the warranty period, 11.4. bearing the costs of maintaining the dedicated SMS gateway for sending messages from the Control Devices (payment reminders), 11.5. provision of Programming Support services during the contract period for a set number of working hours, 12. The Contractor shall bear the costs of the system's operation during the maintenance period (including warranty inspections, communication costs for a set number of months. II. The scope of the RIGHT OF OPTION includes: the delivery of additional Control Devices in a quantity not exceeding 10 units, which will be identical in terms of all features and functionality as the Control Devices delivered within the basic scope of the contract. Detailed provisions regarding the exercise of the right of option are contained in the draft contract provisions, i.e. Annex No. 1 to SWZ.