Germany – System and support services – Betrieb der IT-Struktur für das Kooperationslabor RV/EGLV

The Ruhrverband (RV) and the Emschergenossenschaft/Lippeverband (EGLV) jointly operate a water management operational laboratory (cooperation laboratory, KL), which is not active on the third-party market and serves to support the respective operational processes. The IT support of the cooperation laboratory has historically been provided by the IT departments of the parent associations. To increase operational efficiency and employee satisfaction, the IT infrastructure of the KL has been fundamentally restructured and set up as an independent IT environment. The new IT environment is currently being established and will commence active operation in the third quarter of 2026 according to a developed operating concept (BK). The subject of the tender is the operation of the independent IT infrastructure of the cooperation laboratory, including all associated services. The contractor must have the necessary technical, personnel, and organizational capabilities as well as sufficient capacities to ensure secure, stable, and audit-compliant operation of the IT infrastructure in a regulated environment. A comprehensive operating and service concept is available for the operation of the IT infrastructure, on the basis of which future services will be provided. At the beginning of the contract period, a structured, three-month handover and familiarization phase (transition) must be carried out jointly with the previous service provider. After the completion of the three-month implementation phase, regular operation will be predominantly remote. On-site assignments are only planned in cases of absolute technical necessity, particularly for hardware-related measures. The contract period is four years and begins on 01.03.2027. The contracting entity is entitled to extend the contract once by up to two years in the event of successful cooperation. To conclude the tendering process, an EVB-IT contract will be concluded with the future contractor (a draft of the EVB-IT contract incl. the annexes is contained in section 1.3).