Sweden – IT services: consulting, software development, Internet and support – Ärendehanteringssystem Klippan

The procurement concerns a case management system, e-service platform, and a contact centre function for Customer Service, as well as other affected operations, e.g. social services, HR. The system shall include a telephone operator application for all municipalities' existing telephone exchanges, currently Mitel MX-One. The exchange is shared among six (6) cooperating municipalities.