Germany – Software package and information systems – ITSM-Tool

With this tender, rku.it GmbH intends to introduce a modern, cloud-based ITSM platform (SaaS) that, in the medium term, will support all ITIL-v4-oriented processes of rku.it as well as its municipal customers and partners. The planned scope of introduction comprises:

Phase 1 (Project start 2026): Change Enablement, CMDB including Discovery, Service Catalogue, Service Level Management

Phase 2 (following year(s)): Incident Management, Service Request Management, Problem Management, Knowledge Management, Case Management

Phase 3 (further (possible) expansion stages): License Management, GRC, Risk Management, Project Portfolio Management, Capacity Management, Further ITIL-v4 Practices

The system is intended to serve as a central platform in the long term, to fully consolidate currently distributed processes, tools and data.