Poland – Systems analysis and programming services – Świadczenie usług utrzymania, wsparcia technicznego oraz modernizacji systemu Delfin II

1. The subject of the contract is the provision of services for the maintenance, technical support and modernisation of the Delfin II system. 2. The Detailed Description of the Subject of the Contract (DOSC) is in Annex 1 to the SWZ. 3. REQUIREMENTS RELATING TO THE SCOPE OF SYSTEM USE: 1) The system must be accessible and usable in all internet browsers; 2) The system must not have any downtime, and any technical issues must be resolved immediately; 3) Any problem reported by users must be resolved according to an hourly schedule, as it prevents task completion (regardless of whether it is due to typographical errors or system issues); 4) The system must have a database backup to prevent data loss in the event of a failure.