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Ireland – Call centre – TR5622 – Electric Ireland Customer Care Support Services
Electricity Supply Board ( ESB )IrelandPublished on Aug 17, 2026
No deadline given
IrelandDescription
Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.
CPV codes
Call centreOffice-support servicesSupply services of office personnel
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AI summary
Sign in for an AI summaryContains data from Tenders Electronic Daily (TED), © European Union, ted.europa.eu — CC BY 4.0.
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