France – Software package and information systems – Digitalisation Train + Air

The intense competition between transport modes (air, private cars, car-sharing, buses…), the opening up of international rail transport to competition since 2010 and the upcoming ecological awareness make reactivity, agility and innovation imperative. In this context, Voyages SNCF has, for 30 years, been offering rail solutions to airlines wishing to transport their air sector clients from a selection of French and European TGV stations to the main French airports. Given the development of this sector, Voyages SNCF wishes to develop this product with the help of an IT service provider managing all the stages of booking, ordering and ticket issuance in the context of the sale of this product by the airlines. This partner must be able to manage the increase and diversity of data related to the marketing of several SNCF offers (TGV Inoui, OUIGO) and a set of partner airlines. To date, booking of seats in TGVs by partner airlines is based on an automated process in 2022 allowing airline customers to book an end-to-end train + flight ticket using a technical component linking the different inventories. This booking process is currently based on a fixed tariff, regardless of the date or time of travel. The current process allows customers to manage the issuance of their train ticket autonomously via an online platform. SNCF counters are therefore no longer responsible for this issuance, except in disrupted cases. SNCF Voyageurs wishes to improve the Train+Air product for the following reasons: • Continue the development of the current, global and segmented offer, with a digital product available on the entire LGV network (intersectors and radials) offering different levels of service (complementarity of offer between TGV Inoui and OUIGO); • Have a competitive product to attract new airlines. • Have a tool that can easily evolve with the possibilities offered by the growth of the air market. SNCF Voyageurs wishes to have a solution that allows the various airlines to connect to the SNCF booking system. This solution must therefore: • Integrate with the airlines' systems and manage the differences in operation between air and rail; • Interface with the SNCF booking system by accessing the SNCF offers access portal, the entry point for booking all SNCF offers (TGV Inoui, Ouigo in particular). The solution sought has several objectives: • Ensure booking management and the shift in the opening of booking periods between rail and air carriers; • Publish SNCF timetables and services to airlines and their distributors; • Issue rail transport tickets; • Monitor the management of passenger status changes and share them (Boarded status for checked tickets) in accordance with SNCF and air processes; • Enable tracking of service billing; • Transmit the customer's ticket to the Airline Company; • Offer a simple solution for the customer to collect their train ticket autonomously; • Offer a solution for SNCF agents to consult rail tickets in order to address operational issues. The consultation is conducted by the Procurement and Circular Economy Directorate (DAGEC) of SNCF, as the mandatary of the subsidiary CRMS which will carry the market. Indeed, the management of the Train + Air product is handled by CRMS as a subcontractor of SNCF Voyageurs. SNCF Voyageurs makes rail capacities purchased by the airlines available and CRMS pilots and facilitates the arrangement for the benefit of SNCF Voyageurs.