France – Call centre – Astreinte téléphonique et multi-prestations dans le cadre du dispositif de gestion des urgences de Lyon Métropole Habitat

The emergency management system of Lyon Métropole Habitat is named LMH24. The contract includes two services in the form of 'on-call' duties:

- For the first, the contractor must provide a telephone on-call service, covering the entire portfolio managed by LMH. This involves handling calls and ensuring the follow-up of emergency interventions (conservatory measures), particularly in plumbing, sanitation, electricity, locksmithing, cleanliness, and generally any call relating to technical faults, damage, or events occurring on the portfolio, outside the opening hours of the daytime call centre.

- For the second, an on-call service to handle emergency interventions (conservatory measures), particularly in plumbing, sanitation, electricity, locksmithing, cleanliness, and generally any treatment relating to technical faults, damage, or events occurring on the portfolio.