France – Telephone and data transmission services – Fourniture, déploiement, paramétrage, accompagnement, support et maintenance d'une solution de téléphonie d'entreprise en mode hébergé / cloud

This consultation aims to select a service provider for the supply, deployment, configuration, support, and maintenance of a new hosted/cloud-based business telephony solution to replace the tools currently used by Touraine Logement. This initiative is part of a broader project to modernise communication tools, with a deadline linked to the renewal of current licences and an objective to implement by the first quarter of 2027. The expected solution must meet the operational needs of the company's various services, particularly for incoming and outgoing calls, transfers, call groups, hybrid work, mobility, routing, call activity management, and integration with everyday digital tools.