Germany – Call centre – Telefonauskunft für den ÖPNV in Sachsen-Anhalt 2027

The NASA GmbH intends to re-tender the telephone information service from 01.08.2027 with a minimum term of four years and five months, plus an option to extend the contract by two years. The service comprises two work packages. WP 1: Telephone Services The telephone information services concerning the public transport (ÖPNV) offer are to be predominantly provided for the state of Saxony-Anhalt and cover the following topics: 1. Timetable information (primarily for local transport: bus, tram, local trains, flexible services) in Saxony-Anhalt; for cross-border public transport according to the INSA information; on journey time forecasts; on nationwide rail transport. 2. Information on fares and fare conditions: DTV, special tickets and joint fares of bus and rail in Saxony-Anhalt, including: MDV fare, marego fare, school holiday ticket, Saxony-Anhalt ticket, hopper ticket and others. 3. Information on transport conditions of the railway transport companies of local transport in Saxony-Anhalt. 4. Information on special services; strikes and events of the public transport 5. Support for the functionalities of the individual INSA apps 6. Acceptance and processing of bookings for flexible services in public transport (demand-responsive transport bookings). 7. Support for demand-responsive transport users who make the demand-responsive transport booking via web app themselves. 8. Collection of suggestions, tips, complaints and the exploration of what to do with them. 9. As part of a cooperation between NASA GmbH and the Harzer Schmalspurbahnen (HSB), information on the tourist offers of the HSB is to be provided. WP 2: Processing of fault reports, current information, special promotions (primarily HSB) Short-term disruptions (primarily of the Harzer Schmalspurbahn (HSB), press releases, fare information (primarily of the marego association) are to be sent by e-mail at short notice and processed internally so that relevant information is available to the employees. Current events, disruptions, diversions, etc. can usually be accessed on the above-mentioned websites.