Finland – Call centre – Lappeenrannan Energia Oy: Asiakaspalveluun liittyvät toiminnot tietojärjestelmineen ja prosesseineen, hankinta.

The subject of the procurement is Lappeenrannan Energia Oy's (Contracting Authority) customer service package, final customer service and technical customer service, including tools, work and processes, in the electricity, district heating and water utilities (Customer Service - tools included; project name 'Bella'). The availability of confidential procurement documents, confidentiality undertaking and delivery procedure is described in the document attached to the procurement notice, section 11 (1398/2016 73 § 3 mom).