France – Technical computer support services – Prestation de support et de maitrise d'ouvrage du système d'information bancaire de l'IEOM.

The business support for the entire CEGID XRP Ultimate community of the Institutes. The processing of intervention requests and the management of anomalies reported by IEOM users. The initiation of requests within the MANTIS tool of the Institutes. The qualification of intervention requests and the logical distribution of activities according to the nature of the work (malfunction/ evolution/ need for precision...) between functional and technical teams. Support for functional parameterization. The management of authorizations. The definition of functional contents related to projects/works within the scope of the SEF and PGA divisions. Among other activities, the various phases of analysis and formulation of user needs, the drafting of "business" deliverables and all other MOA documents related to the field of banking operations and payment methods. The estimation of workloads, deadlines and means to be implemented on the MOA side in partnership with the division manager. The drafting of documents for technical, monitoring or steering committees as well as the organization of meetings impacting its work with internal or external teams. The development, participation and validation of test scenarios aiming to ensure the good conformity of developments with regard to the specifications and functional specifications. The implementation of the functional parameterization of CEGID XRP Ultimate necessary for the standard and specific modules used by agency and head office users of the Institutes. The drafting of documents (operating procedures) for business users in accordance with the organization established within the Institutes.