Greece – Provider services – «Παροχή Υπηρεσιών Δημόσιου Υπολογιστικού Νέφους & Υποστήριξης για το Ενιαίο Κυβερνητικό Νέφος»

This contract concerns the extension for two (2) additional years and the scalability of existing cloud computing infrastructure of the Public Cloud, which has already been implemented and is operationally functional within the framework of the hybrid government environment, utilizing the Microsoft Azure platform. This extension aims to ensure the smooth operation, scalability, and operational readiness of the computing and network infrastructure supporting the government clouds G-Cloud and H-Cloud, in accordance with the requirements of the Digital Book and Law 4727/2020. Within this framework, the extension of service provision enables the coverage of the needs of the Public Administration for central cloud computing infrastructure, which supports critical digital services and high-demand information systems in terms of availability, performance, and security. The aforementioned technological infrastructure is a basic prerequisite for the further maturation and deepening of the digital transformation of the Public Administration and contributes decisively to the improvement of the efficiency of public services and the support of the digital economy. The project to be implemented concerns the extension of the coverage of the needs of the Public Administration in central cloud computing infrastructure, which is widely used to support critical operational and information services and systems. The project ensures the continued operation, availability, and scalability of the relevant infrastructure and includes, among others, the following categories of services: 1. Public Cloud Provider Hosting Services of the Microsoft Azure platform 2. Public Cloud Provider Support Services concerning the continuation of comprehensive technical support provided directly by the Public Cloud provider, through the Microsoft Unified Enterprise Support service, ensuring the smooth operation of the existing information systems and the immediate management of critical incidents during the contract period. 3. Services of the contractor for Migration, System and Data Development in the Public Cloud, covering both the migration and the development of applications and their respective data in the Public Cloud. Specifically, the migration services concern exclusively the transfer of the infrastructure and systems hosting the applications and their data, without including actions related to the adaptation, redesign, or redevelopment of the applications themselves in the new environment. These actions fall under the responsibility of the entity requesting the provision of migration services to the contracting authority and do not constitute part of the present subject. 4. Services of the contractor for the overall governance of the Digital Portfolio in the Public Cloud, concerning the continuation of holistic governance, supervision, and management of the resources, services, and applications operating in the Public Cloud, in accordance with the existing operational and technological framework. The goal is to maintain operational continuity, security, and optimal economic management for the next biennium. 5. Support services of the contractor (Helpdesk) for IaaS Infrastructure, PaaS Services and Management Solutions in the Public Cloud, concerning the continued resolution of problems and technical incidents related to the cloud computing infrastructure, with the aim of maintaining their smooth operation during the contract period. The support services will continue to be provided in accordance with the applicable Service Level Agreements (SLA), as analytically described. 6. Other Services In the context of the project, it is also envisaged to provide and put into operation new connection circuits via ExpressRoute, to enhance the network connectivity of the Bodies with the Public Cloud. Specifically, for the GGPSSD, the installation and operation of two (2) circuits of 2 Gbps each (2+2 Gbps) are envisaged for the connection of Attica with Amsterdam, while for the HDYKA, the installation and operation of two (2) circuits of 5 Gbps each (5+5 Gbps) are envisaged, in an active-active arrangement, for the connection with Frankfurt. The circuits will be provided as a service and will include all the required actions for their installation, configuration, activation, connection, and placement in productive operation, in accordance with the requirements and technical specifications of the project. [par. 1.3 & APPENDIX I of the Declaration]