Belgium – Customer Relation Management software package – Multikanaal helpdeskplatform

This public contract concerns the following different activities: - The delivery of a multi-channel helpdesk platform SaaS tool - Implementation of the software - Training for some key users

The framework agreement consists of: - Analysis, configuration, integration, testing, training and implementation; - Licences, corrective maintenance and helpdesk, data transfer to a new solution at the end of the contract.

This selection guide provides only a general and preliminary description of the subject of the contract. The contract will be further described in the tender specifications in the second phase of the award procedure. This contract is a supply contract in the sense of Article 2, 20° of the Public Procurement Act.