Austria – IT services: consulting, software development, Internet and support – Implementierung einer Omnichannel-Contact-Center- und einer Workforcemanagement-Lösung für den Kundenservice der EVN

The project is divided into 2 lots: Lot 1 involves the procurement of an omnichannel contact centre solution to replace the existing OpenScape Contact Centre (OSCC), and Lot 2 involves the procurement (delivery and implementation) of a workforce management solution to replace the existing scheduling system InVision.