Greece – Software development services – «Ψηφιακός Μετασχηματισμός Διαδικασιών Κτήσης Ιθαγένειας»

The subject of the present project is the overall digital transformation of the examination procedures for citizenship cases of the GGI, through the upgrading of the existing information system for managing citizenship cases, with the aim of fully meeting the needs and improving the user experience of citizens, GGI staff and all cooperating bodies within the framework of collecting and checking the necessary documents and information. The main axes of the upgrade of the existing citizenship information system are the modernization of the Citizenship Case Management System, the implementation of a Digital Front Door for applicants, which will be supported by the Third Party Services Access subsystem, the Applicant Questions Management subsystem, the User Management subsystem and the Business Intelligence subsystem. The upgraded Citizenship Case Management System will be the central information system for GGI staff to efficiently manage all the information (documents, data, procedures) related to applicants' cases. In essence, the above system will upgrade the existing Citizenship Case Management System, extending it in terms of functionality, automation, interoperability and auxiliary tools, while also upgrading the security of applicants' data and the organization's ability to intervene at specific points in the process using the provided parameterization tools. The upgraded Citizenship Case Management System will collect information and documents submitted by interested parties and third-party services and will route them based on the applicable legislation to the relevant organizational units of the GGI to complete the process with the integrated ability to use digital signatures. The Digital Front Door will operate as the central channel of communication with applicants. Through the front door, the interested party will be able to upload digitized documents, update existing files and submit requests to third-party services, collecting all the necessary information for the entire duration that the front door is active. Additionally, to address issues and inform interested parties about their applications, the option to submit questions to the various services of the GGI will be provided through the Questions Management subsystem. The system will log the questions of individuals and forward them to the services of the GGI for a response. The collection of the necessary information and supporting documents from third-party services will be mainly carried out through the interoperability of the system with the information systems of the bodies. For third-party services that do not have an information system that supports relevant interoperability, the Third Party Services Access subsystem will be utilized. For the monitoring and utilization of the data generated from the execution of the citizenship process in real time by the GGI staff, a Business Intelligence infrastructure will be implemented. Due to the logical continuity of its parts and the importance of interoperability between the various existing electronic systems of the GGI, the present contract is not divided into sections. Offers are submitted only for the whole of the single subject. The estimated value of the present contract amounts to 3,426,000.00 €, excluding VAT, budget with VAT: 4,248,240.00 €, VAT 24%: 822,240.00 €. After the conclusion of the initial contract, during the implementation of the project and before the expiry of the contract, the Awarding Authority may decide to exercise the right of option to increase the physical subject of the project (as described herein) by up to eighteen percent (18%) of the contractual price, i.e. up to the amount of 616,680.00 €, excluding VAT, budget with VAT: 764,683.20 €, VAT 24%: 148,003.20 €. Before the expiry of the contract, the Project Manager may decide to exercise the right of option for maintenance up to the amount of 660,000.00 €, excluding VAT, budget with VAT: 818,400.00 €, VAT 24%: 158,400.00 €, based on the Economic Offer of the Tenderer, for the maintenance services (as described in APPENDIX VI – ECONOMIC OFFER TEMPLATE). Consequently, the total maximum estimated value of the contract, including the rights of option as referred to above, amounts to 4,702,680.00 €, excluding VAT, budget with VAT: 5,831,323.20 €, VAT 24%: 1,128,643.20 €. The exercise of the aforementioned rights of option is subject to the approval of their funding. The duration of the contract is set at thirty-one (31) months. A detailed description of the physical and economic subject of the contract is given in APPENDIX I of the present notice. The contract will be awarded with the criterion of the most economically advantageous tender, based on the best quality-price ratio.