Denmark – Repair and maintenance services of building installations – CTS-ydelser til Aalborg Universitet (genudbud)

AAU has a comprehensive CTS platform covering the university's three campuses in Aalborg, Esbjerg and København. The system consists exclusively of Schneider Electric EcoStruxure Building Operation (EBO) as the main station. The CTS platform is established in AAU’s own virtual server environment. The platform consists of a total of approximately 200 automation servers (AS), 1029 Xenta controllers and approximately 20 Sigma controllers, covering a total building mass of approximately 235,000 m² distributed across approximately 63 buildings. Campus Aalborg and Campus Esbjerg use a shared enterprise server, while Campus København has its own – but all main stations can be accessed across campuses via a single unified login and user administration through AAU’s Identity Management system. The CTS installations control and monitor the university's ventilation, heating, cooling and lighting systems, as well as fire alarms, emergency functions and other critical technical systems. This includes, among other things, supplies to data centres, animal stables, research equipment and installations with special operational and safety requirements. The system also functions as a central tool for energy monitoring, fault prevention and optimisation of operations, thereby supporting AAU’s goal of sustainable, efficient and standardised building management across all campuses. With this tender, AAU wishes to enter into an agreement with a primary and secondary contractor to perform the following services: A. CTS work consisting of service, maintenance and updating of all AAU’s CTS installations of the Schneider brand, including both software and hardware. Software upgrades and updates must be to the latest EcoStruxure Building Operation version at any given time and at least once a year and are defined by the overall process from planning, notification and backup to installation, function control, integration checks and final documentation. B. CTS enterprise tasks, for example in connection with new construction, renovation and refurbishment projects as well as other technical projects. C. Support on AAU’s CTS platform in the form of 24/7 technical remote support with the possibility of physical support upon request (urgent tasks). The support must cover all AAU’s locations and Schneider Electric CTS installations, including both platform, software and hardware. Services in accordance with the Agreement are performed as a starting point by the primary supplier, but performance of services by the secondary supplier may be relevant in the following situations: • If the primary supplier cannot perform a service due to temporary obstacles, such as lack of staff or other, the order can instead go to the secondary supplier. • If AAU has set a deadline for completion of a specific task, and the primary supplier cannot offer to perform the service within the deadline set by AAU, the service can instead be performed by the secondary supplier. • If the primary supplier significantly breaches the Agreement, AAU can terminate the Agreement with this supplier, after which the secondary supplier becomes the primary supplier of all services in accordance with the agreement. The described situations cover that AAU wishes for a permanent partner in the form of a primary supplier, who can not only perform service and maintenance of CTS installations, but also can be used for larger tasks within work related to CTS work. In addition to this, AAU wishes to have a permanent partner in the form of a secondary supplier, who can ensure the operation of CTS installations in case the primary supplier cannot do this – more specifically in the cases listed in the agreement's section 3.1.