Sweden – Software programming and consultancy services – CRM system för VA och avfall - förhandlat förfarande

The procurement concerns a system for handling Customer Service cases. VA Syd requires a new, modern and user-friendly CRM system for case management within the business areas of VA and waste management, as well as internal cases. The aim is to procure a system that streamlines handling, improves service to VA Syd's customers, ensures compliance and offers good integration possibilities with existing and future systems. The system enables integrations to other IT systems.