Slovakia – IT services: consulting, software development, Internet and support – Predĺženie technickej podpory RIS SED Monarch

The subject of the contract is an Agreement for the provision of technical support for the continuous operation of RIS SED Monarch (HDC, ZDC, DTS) for the period from the effective date of the contractual relationship, but no earlier than 01.01.2027 for a period of 6 months. RIS SED Monarch is the control information system of the Slovak Energy Dispatching, representing a unique specific system of HW and SW equipment ensuring the management of electricity transmission from the electricity production facility to the distribution network, interstate electricity transmission and the reliability of the entire electrical system of the Slovak Republic. The subject of the Agreement for the provision of technical support for RIS SED Monarch is the obligation of the Supplier to provide the Customer with technical support related to the use of RIS SED Monarch more specifically specified in section 3.2 of the Agreement for the provision of technical support for RIS SED Monarch (hereinafter also "Technical Support") and the obligation of the Customer to pay the agreed contractual price for the properly and timely provided Technical Support in accordance with Article V of the Agreement for the provision of technical support for RIS SED Monarch. When providing Technical Support, the Supplier undertakes to perform the following activities: - Development and support (minor modifications according to the needs and requirements of end users - services on request); - Preventive maintenance; - Security updates SW (services on request); - Customer support (Hotline, Fault log book, service and fault protocols, evaluation and recording of service activities 1x monthly); - Golden support of the company Open Systems International, Inc. and Maintenance fee; - Support for RIS SED Monarch - specific modules; - Support for 3rd. party and Cyber Security SW; - Ensuring technical support for supplementary devices; - Operational security of permissions (service on request). A more detailed description of the provision of Technical Support is provided in Annex No. 1 – "Technical Specification" of the Agreement for the provision of technical support for RIS SED Monarch. Further information about the subject of the contract is given in the Agreement for the provision of technical support for RIS SED Monarch (hereinafter "Agreement") which is published at the web address: https://sepsas.eranet.sk/#/tenderPublicDetails/1238 Annexes No. 1, 2 and 3 to the Agreement will be provided to interested parties in accordance with sections 29.7 and 29.8 of the tender documentation.