Netherlands – Software package and information systems – Vervanging zaaksysteem 2028

The contract involves: The delivery and provision of a SaaS solution for case-oriented working. Implementation and configuration of the solution and support for its commissioning. Migration of cases, documents, metadata, authorisations and history so that these remain complete, reliable, accessible, retrievable and consultable. Integration with specialist applications by means of an Enterprise Service Bus of the Municipality. Support and training of users and the management organisation during implementation. User-friendliness, searching and finding information and linking to the daily activities of employees are important points of attention. Management, maintenance, support and further development. The expected number of cases amounts to approximately 160,000 cases per year.