Poland – Software package and information systems – Dostawa subskrypcji użytkowanego przez Zamawiającego rozwiązania o nazwie Infoblox Threat Defense (zwanego dalej Systemem) oraz świadczenie usługi wsparcia technicznego przez okres 36 miesięcy lub dostawa rozwiązania równoważnego

The subject of the contract is the delivery of a subscription to the solution used by the Contracting Authority, named Infoblox Threat Defense (hereinafter referred to as the System), and the provision of technical support services for a period of 36 months or the delivery of an equivalent solution. 2. As part of the implementation of the contract, the Contractor is obliged in particular to: 1) Provide all subscriptions, licenses, and access to services necessary for the proper functioning of the Infoblox Threat Defense System used by the Contracting Authority, covering DNS, DHCP and IP address management (IPAM), network device detection, reporting, DNS protection, and secure DNS name resolution service with access to data on cybersecurity threats for 1,800 users, or delivery, implementation and configuration of an equivalent solution; In the case of offering a subscription for the Infoblox Threat Defense System used by the Contracting Authority, the Contractor is obliged to: a) extend the subscription of the DNS Subsystem (2 virtual machines) until 03.01.2027, in a manner ensuring the continuity of the System's operation, b) ensure the renewal of all subscriptions of the Infoblox Threat Defense System for a period of 36 months from 04.01.2027. In the case of offering an equivalent solution, the Contractor is obliged to deliver, implement and configure the solution along with providing all necessary subscriptions, updates and manufacturer support for a period of 36 months from the date of signing the Acceptance Protocol without remarks. A detailed description of the individual elements of the System is included in the annex to the SWZ – Description of the subject of the contract. 2) Provide the Contracting Authority with a package of 144 hours of technical support service for the System for a period of 36 months from 04.01.2027 in the case of delivering a subscription for the Infoblox Threat Defence solution or for a period of 36 months from the date of signing the Acceptance Protocol in the case of delivering a subscription for an equivalent solution, covering at least: a) providing the latest system versions and all fixes and updates, b) registering cases of incorrect subsystem operation, c) providing help, explanations and brief advice related to the use of subsystems. 3. The Contractor will perform the activities mentioned above in point 2, subpoint 1) within 14 days from the date of signing the Contract, which will be confirmed by signing the Acceptance Protocol without remarks. 4. The Contracting Authority declares that it has implemented and configured the Infoblox Threat Defense System, which includes the following subsystems: 1) DNS/DHCP/IPAM Subsystem consisting of two virtual machines; 2) Subsystem for network device detection and IP addressing, consisting of one virtual machine. 3) Reporting Subsystem, consisting of one virtual machine. 4) DNS Subsystem, consisting of two virtual machines. 5) Secure DNS name resolution service with access to cybersecurity threat data, provided in a service model (SaaS). 5. In the case of offering an equivalent solution, the Contracting Authority requires that all functionalities of managing DNS, DHCP and IPAM services be realized from a single administrative platform providing central management, monitoring and reporting. 6. As part of the implementation of the equivalent solution, the Contractor is obliged to: 1) install and configure the offered solution in the virtual environment provided by the Contracting Authority; 2) migrate data and configuration from the system used by the Contracting Authority, particularly DNS databases, IPAM data and other settings necessary to maintain the continuity of service operation; 3) conduct tests of the correctness of the implemented solution; 4) prepare and hand over to the Contracting Authority implementation documentation containing at least a description of the architecture, configuration and administrative procedures. As part of the implementation, the Contractor will conduct training for a maximum of 12 administrators of the Contracting Authority for a duration of 2 working days (total of 16 hours of training) at the Contracting Authority's premises. 7. Conditions for providing technical support: 1) Provide a package of 144 hours of technical support service for the System for a period of 36 months from 04.01.2027 in the case of delivering a subscription for the Infoblox Threat Defence solution or for a period of 36 months from the date of signing the Acceptance Protocol in the case of delivering a subscription for an equivalent solution, covering at least: a) providing the latest system versions and all fixes and updates, b) registering cases of incorrect subsystem operation, c) providing help, explanations and brief advice related to the use of subsystems. 2) The need to use the technical support service will be reported to the Contractor each time by email or by telephone. The Contracting Authority, when making a report, will indicate the scope of support, the deadline and the manner of its implementation. The response time to the report (understood as at least a return contact from the person who made the report on the Contractor's side) may not exceed 1 working day from the moment of reporting by the Contracting Authority. 3) The technical support service may be provided remotely, by telephone or via email according to the choice of the Contracting Authority indicated in the report, mentioned in point 2. The implementation time of the report may not exceed 2 working days. 4) Ensure the possibility of downloading regular reports regarding the use of support hours and the status of reports. 5) Ensure the possibility of downloading new releases and software fixes issued by the manufacturer for the offered functionalities covered by technical support, according to the Contracting Authority's request. 6) Ensure access to technical documentation. Further information in the rest of the notice and in the SWZ and annexes to the SWZ.