Bulgaria – Software-related services – Предоставяне на права за ползване на абонаментен принцип на софтуерни продукти на MICROSOFT

The subject of the contract is the provision of the right to use, on a subscription basis, software products from MICROSOFT. The products that are the subject of the contract are described in Appendix 3 - Price Proposal and in Table 1 in the technical specification, which is part of the documentation. The Contracting Authority reserves the right to change the quantities of the licenses requested for each calendar year for which the respective licenses are activated. The maximum deadline by which the Contractor must provide the Contracting Authority with access to the licenses by email, through the contact persons of both parties, is 10 (ten) working days from the date of commencement of the contract period. For the second and third year of the contract, the Contracting Authority sends an order to the Contractor with the corresponding number of licenses within 15 (fifteen) days before the expiration of the licenses from the previous year. The Contractor is obliged, upon receipt of the order from the Contracting Authority, to renew the licenses before their expiration. Within the same above-mentioned period, the Contractor provides the Contracting Authority with a document issued by the manufacturer, certifying the validity of the licenses by type and volume according to this section, in favour of the Contracting Authority. For the document presented in accordance with the conditions of the contract, the parties to the contract sign an acceptance protocol without objections to the validity of the licenses for a period of one year. In case of non-compliance of the provided licenses, the same are noted in a constative protocol drawn up for this purpose, with the controlling officer of the Contracting Authority setting a deadline for the contractor to replace the non-compliant licenses with those that meet the requirements of this contract. The Contractor is obligated to: Ensure current versions of the products. Ensure patches for resolving specific problems. Provide support – from Monday to Friday from 8:00 – 16:30, with a response time in case of problems - 4 hours. The Contractor is obliged, upon receipt of a request from the Contracting Authority by email, telephone, or incident and problem registration system, to confirm in writing (by email, incident and problem registration system) that the request has been accepted and to initiate a procedure (start performing the necessary activities) in order to eliminate the problem. Provide technical consultation/assistance in Bulgarian by telephone, email or on-site. Provide on-site technical intervention to resolve technical problems if necessary. Assist in resolving problems or escalating problems for resolution by the manufacturer. Provide the Contracting Authority with access to the manufacturer's official website within a three-day period (counted from the date of signing the contract). The access rights must allow for inquiries into the status of all Microsoft products and related services used by the Contracting Authority, as well as the receipt of updates and new versions of the products. In the event that the production of any product in the price table, which is the subject of the contract, is discontinued at any time during the term of the Contract, and this product ceases to be offered on the market, the corresponding product must be replaced with a product with equivalent or better characteristics, at a price not higher than the price of the product that has been discontinued. The parties undertake, in the event of a change in the contact persons, as well as the email addresses, through which the performance of the contract will be serviced, to notify the other party within 7 working days of the change. The Contractor must notify the Contracting Authority within one week, in the event that the Contractor loses its authorization from the manufacturer during the contract period.