France – Call centre – Mise à disposition d'une plateforme d'écoute pour la téléalarme (réception et traitement des appels téléalarme), d'un logiciel de gestion administrative et SAV

The framework agreement will be executed by the issuance of purchase orders. The services are settled by unit prices. This consultation concerns the functional, technical and organisational requirements for the provision of a tele-assistance listening platform (reception and processing of tele-alarm calls), with full access to an administrative and technical management software (SAV). To ensure service continuity, the platform must be fully operational by 25/01/2027. The description of the services and their technical specifications are indicated in the technical specifications (CCTP). Maximum HT amount (over the total duration): 840 000 euro(s).