Belgium – Support services for air transport – Dienstverlening PRM (passengers with reduced mobility)

The subject of this contract concerns the provision of trained, operational PRM resources (PRM agents, greeting agents and relevant guiding functions). These profiles provide special assistance to passengers who need help to travel; such as elderly people and persons with a physical disability. Among the latter are wheelchair users as well as passengers with an intellectual or psychological disability, such as people with autism or dementia. This PRM service provision includes the safe and compliant escorting of these PRMs in a high-quality manner, with SLAs to end customers (airlines & passengers) and continuous improvement at the forefront. This contract includes several required options: greeting function check-in desk, dispatching check-in desk and night dispatching.