Netherlands – IT services: consulting, software development, Internet and support – Enterprise Service Management (ESM) platform

The Municipality of Dijk en Waard currently uses TOPdesk as the central platform for IT Service Management (ITSM) and Enterprise Service Management (ESM). The current contract expires on 1 April 2027. To ensure the continuity of internal services, a European procurement procedure is being conducted for the selection and implementation of a future-proof ESM application. The new solution must not only support the current ITSM functionality, but also provide an organization-wide platform for supporting IT, Facilities, intake, throughput and discharge, Information Provision and other internal service processes. There is a strong focus on process automation, self-service, asset and configuration management (CMDB), workflow support and integration with existing municipal systems. One SaaS Enterprise Service Management platform