Netherlands – Business and management consultancy and related services – Begeleiding en advisering van tijdschrijfonderzoeken incl. het faciliteren van een tijdschrijfapplicatie t.b.v. de Immigratie en Naturalisatie Dienst

Several departments within the IND require more insight into the standard times of activities. This is because the department, when faced with an expected workload, will better know how many FTEs are needed to pursue coordinated efficiency (production) goals, in line with the IND (multi-year) goals. The Contractor is expected to relieve the IND of the burden of delivering, setting up, and using the required method for conducting time recording studies. The scope of the tender consists of:

• Guidance and advice for time recording studies;

• Delivery of a time recording application;

• Maintenance and management of the time recording application;

• Training/instructions/information sessions for approximately 10 coordinators.