Lithuania – Customer-care services – (2026-IGN-51) Kontaktų centro paslaugos

(2026-IGN-51) Contact centre services. The characteristics and scope of the procurement object are specified in the SPS annex "Technical Specification". Qualification requirements and the documents supporting the qualification are specified in the SPS annex "Requirements for Suppliers". The grounds for exclusion and the documents supporting them are specified in the SPS annex "Requirements for Suppliers". Proposals will be evaluated based on the criteria of the economically most advantageous proposal – the price/quality ratio. The methodology for evaluating the economic advantage of proposals is provided in the SPS annex "Methodology for Evaluating Economic Advantage". An excessively high and unacceptable proposal price is considered to be a price that exceeds 4 909 340,00 EUR (excluding VAT).