France – Computer-related services – Exploitation et Maintenance Terrain Smart Station Saison 1

The contract aims to cover the operation and maintenance of the Smart Station field solution Season 1. The Contract Holder must ensure supervision, incident management, and maintenance of the equipment deployed at the station as part of the Smart Station Season 1 contract. The objective is to guarantee service continuity, safety, performance, and scalability of the SmartStation solution throughout the contract duration. In this regard, the Contract Holder will be responsible for the following actions:

- Ensure maintenance, including replacement if necessary, of all sensors and teletransmission equipment at the station and report anomalies.

- Guarantee firmware, embedded software, and configuration updates according to operational needs and SNCF directives.

- Install new sensors or equipment in accordance with architectures and technical standards.

- Collaborate with IHM, Core, and third-party supplier teams to ensure technical chain coherence and data quality. The interpretation of the results of the monitoring of field equipment (Season 1), as well as the associated configuration and alert criteria.