Finland – Repair and maintenance services of motor vehicles and associated equipment – Jäänhoito- ja latukoneiden huolto- ja korjauspalvelut 2027 (2030)

Oulun Tilapalvelut -liikelaitos invites tenders for the maintenance and repair services of ice resurfacing and snow grooming machines for the contract period 1.1.2027 - 31.12.2027. Possible option periods one year at a time for the period 1.1.2028 - 31.12.2030. The buyer will notify of the waiver of options 3 months before the start of the option period, otherwise the options will come into use and effect automatically. A framework agreement will be established for the procurement. The priority order of the sub-areas is determined based on the total score of the comparison. The bidder with the most points is placed first. The comparison criteria for the maintenance service sub-areas is price. The comparison criteria for the emergency repair sub-areas are price 95 points and the provision of maintenance service for the same machine brand 5 points. A maximum of two service providers will be selected per sub-area. The main service provider and the second as a reserve. If only one acceptable tender is received, the buyer may establish a framework agreement with the tenderer for that sub-area. It is not necessary to tender for all sub-areas (all ice resurfacing machine brands). The tendering of hourly rates and scoring criteria will take place in the "procurement criteria" section. Maintenance and hourly rates will be tendered per machine brand separately. Additional points are awarded if both maintenance and repair services are offered for the same brand. In this case, "yes" must be marked for the maintenance service offered for repair services. The offered price must be shown as net prices excluding value added tax (VAT 0%), which include all costs incurred by the production of the service including possible kilometre, travel, accommodation, daily allowance, overtime, delivery, invoicing and office costs. Travel time can be invoiced at the hourly rate indicated in the tender form for a maximum of one person. Travel time is calculated along the shortest normal route from the administrative border of the City of Oulu or the tenderer's permanent operating point in the City of Oulu to the work site and back. No separate kilometre, daily allowance, accommodation or other travel expenses may be invoiced. If the 1st placed is unable / prevented from taking the job, the buyer will use the 2nd placed service provider. The selected service provider may not refuse to accept the job without a justified reason and the reasons must be given in writing, for example by email. The response time for maintenance service and non-urgent repair is 5 working days (job acceptance and start). The response time for emergency repair service on weekdays and weekends is 1 working day (job acceptance and start). Only the contact persons (site managers) designated by the buyer may order jobs, who will specify at the time of ordering whether the job is maintenance or non-urgent repair or emergency repair work. Maintenance service is carried out according to the manufacturer's maintenance programme and the tenderer must have the diagnostic tools provided and maintained by the manufacturer or approved or technically equivalent ones. Maintenance is mainly carried out outside the season, usually between May and September. Maintenance is carried out in the premises provided by the buyer in the Oulu economic area (Kanta-Oulu, Haukipudas, Kiiminki, Ylikiiminki and Yli-Ii). Emergency repair service is carried out by the buyer for unforeseen fault situations. Repair work is urgent, immediate and necessary repair, to which must be responded with the urgent schedule specified in the contract. Repairs are mainly carried out at the machine's location in the field. The spare parts to be procured for maintenance and repair services must be new and original. There is a fixed discount percentage for materials and spare parts, which is 5%. The original purchase invoices for spare parts must be attached to the invoice sent to the buyer. The buyer has the right to order individual spare parts and consumables for their own equipment from the service provider as needed. The buyer may remove / add equipment belonging to the maintenance and repair service area annually. The buyer will inform the service provider of the changes. If the buyer receives new machine brands not mentioned in the tender, the buyer may request tender prices for the new machine brand through a mini-competition from the framework agreement partners. Tenders may not contain their own terms. The contracting entity is not committed to any procurement quantity. The buyer has the right to reject all tenders for a justified reason. The terms of the contract JYSE Palvelut 2025.