Finland – IT services: consulting, software development, Internet and support – Perustietotekniikka ja -palvelut

The procurement unit requests a tender for the following Basic ICT Service Package: • Service Desk and end-user support including on-site support at the Customer's premises • Microsoft services • Device management (workstations, tablets, mobiles, AV equipment) • Related services as an option The procurement does not include telecommunications networks (WAN network and switches, firewall, internet) The supplier must offer the entire package. Partial tenders will not be accepted. Alternative tenders will not be accepted unless an alternative has been specifically requested in the tender invitation. More detailed information about this package and the tender requirements can be found in Appendix 1 of the tender invitation, which states the minimum and quality requirements for the services to be offered. The procurement has not been divided into parts, as the subject of the procurement is a technically and functionally integrated ICT service package, the division of which is not in the interest of the procurement unit due to the risks and cost implications related to the operational reliability and overall responsibility of the services. The procurement follows the procurement law (1397/2016). The procedure is an open procedure exceeding the EU threshold. The procurement notice has been published in the HILMA service (www.hankintailmoitukset.fi) and the TED database of the European Union. The procurement documents have been made electronically available in the Cloudia Tendering Service in connection with the tender invitation. The tender documents are in Finnish and the tender must be submitted in Finnish. Learnpoint ICT Oy acts as a consultant in the procurement.