Belgium – IT services: consulting, software development, Internet and support – Procédure concurrentielle avec négociation portant sur la mise à disposition d’une équipe opérationnelle pour intervenir sur site en réponse à des cyber-incidents 24H/7 sur le territoire wallon

The contract concerns the designation of a service provider responsible for supplying the following services: The establishment and provision of a technical and operational team specialised in responding to cyber-incidents and/or cyber-attacks (Cyber Response Team, hereinafter "operational team"). The said team must be able to intervene 24/7 within restricted timeframes, remotely or, if necessary, on-site, throughout the Walloon region, for public or private entities in the following sectors: local authorities, educational institutions, healthcare sector. The establishment and management of a call centre (with a single contact number) capable of receiving incoming calls from beneficiaries. The call centre operators have different profiles from those of the operational team and do not necessarily require in-depth knowledge of cybersecurity. The call centre must be able to receive, filter, and, if necessary, redirect calls from a beneficiary to the operational team, within a restricted timeframe, 24/7.