Netherlands – IT services: consulting, software development, Internet and support – Zaaksysteem, DMS en Omnichannel Oplossing

The NZa wishes to replace the current, on-premise environment with a modern, cloud-based and modular information provision based on Software as a Service (SaaS). The continuity of the technical management of the current environment is no longer guaranteed after the expiry of the existing management agreement, making timely go-live of the new Solution necessary for the continuity of the NZa's business-critical, primary processes. The desired Solution consists of three interrelated, yet separate components: a Case Management System, a Document Management System (DMS) with Record Management functionality, and an omnichannel solution for bundling customer contact. With this, the NZa aims to work in a case-oriented manner, support dossier creation, archiving and customer contact through multiple channels in a clear and structured way, with a sustainable and reliable information management system tailored to the processing of sensitive personal data.