Germany – Software-related services – Enterprise Service Management (ESM)

The objective of the tender is the procurement, implementation and operation of a scalable Enterprise Service Management (ESM) system that meets current standards and can fulfill the current and future requirements of the business units of the MüK. It should support service processes in technology management/IT environment (IT Service Management, IT Operations Management, IT Asset Management) and be expandable for other business processes and areas. The system should integrate all functions on a common platform and be hosted in a Private Cloud, as the MüK intends to take over the development and operation in the long term and therefore requires full integration of all system components.