Bulgaria – Repair and maintenance services of medical and precision equipment – Извънгаранционна абонаментна поддръжка, обслужване и доставка на резервни части за медицинска техника, производство на „Siemens” при УМБАЛ „Света Анна“ – София АД

The subject of the public procurement is out-of-warranty subscription support, maintenance and delivery of spare parts for medical equipment, manufactured by Siemens, for UMBAL "Sveti Anna" - Sofia AD. The contract execution period is 24 (twenty-four) months from the contract signature. The medical equipment subject to subscription out-of-warranty support is described in a technical specification prepared by the Contracting Authority and is an integral part of the procedure. Participants submit only one offer for the comprehensive execution of the contract, with no variants allowed. The out-of-warranty service should include:

1. An annual inspection to determine the actual condition of the maintained medical equipment;

2. Performing preventive maintenance twice a year, according to the manufacturer's instructions and issuing a service document with observations made during the preventive maintenance;

3. Presenting a monthly report on the technical condition of the medical equipment;

4. Removing any damages that occur during operation with the equipment;

5. The cost of labor during a visit for repairing defective equipment;

6. Response time upon notification of a malfunction – up to 24 hours;

7. Maximum time for repair and delivery of spare parts, accessories, and materials for each device – up to 7 calendar days;

8. Use of only original spare parts, accessories, and materials, and ensuring a warranty period of not less than 6 months for the installed spare parts, accessories, and materials;

9. Drawing up protocols for the condition of the equipment and a list (offer) of parts subject to periodic replacement according to the manufacturer's recommendation, which is issued after the inspection;

10. Delivery of spare parts, accessories, and materials, if needed for repair, according to the attached price list or the submitted offer, in case they are not included in the attached price list.

The proposed services must meet the minimum requirements of the Contracting Authority, as set out in the participation procedure documentation. The type and quantity of the declared spare parts, accessories, and materials are determined by the specific needs of the Contracting Authority, depending on the damages to the equipment during the contract period. Payment is made in euro, by bank transfer, to the bank account indicated by the Contractor, deferred, within 60/sixty/ calendar days after submission of the invoice, monthly report on the technical condition of the medical equipment and report on the activity performed. The estimated cost for a period of 24 (twenty-four) months includes the monthly subscription fee for the support and maintenance of the medical equipment, as described in the specification, maintenance and delivery of spare parts, accessories, and materials. Spare parts, accessories, and materials are paid for after submission of a request from the Contracting Authority, acceptance protocol, commissioning protocol, warranty card, and invoice. Each participant must attach the following document to their technical proposal, which is an integral part of it – an authorization letter, valid on the date of submission of the offer, from the manufacturer of the medical equipment or its representative or authorized person, issued in the name of the participant, granting the participant the right to trade with their products. When the authorization letter is issued by a representative or authorized person of the manufacturer, a document from the manufacturer certifying the representative capacity of these persons/companies must also be presented.