Finland – IT services: consulting, software development, Internet and support – Tietotekniikan käyttöpalveluiden hankinta

The subject of the procurement is the IT service use of the Chancellery of the Parliament. The service to be procured consists of separate areas of expertise and support functions. The service is divided into the following areas of expertise: • Maintenance, management and monitoring of the server environment (Owner's machine room) • Maintenance, management and monitoring of the server environment (cloud services) • Backup and recovery • Maintenance, management and monitoring of databases • Maintenance, management and monitoring of AD • Maintenance, management and monitoring of Exchange • Maintenance, management, monitoring and assurance of M365 cloud environments • Maintenance, management and monitoring of SharePoint cloud and on-prem environments • Management, monitoring and maintenance of DevOps (incl. OpenShift) platform cloud and on-prem environments • Management of cybersecurity (in cooperation with the SOC provider) • Management of the network (in cooperation with the NOC provider) • Recovery readiness and standby capacity service (Disaster recovery Readiness Service) (optional for the tenderer) • Maintenance, management and monitoring of file services All areas of expertise are supported by • Continuous development • Operational model according to ITIL processes • Management of cybersecurity The services subject to the procurement are described in more detail in Appendix 1 "Procurement Description" of the participation request and in other appendices of the participation request.