Germany – Information technology services – Rahmenvertrag IT-Services

The Department FB 3 (IT Services) is responsible for the operation of IT at Stuttgart Airport. As part of this operational management, the FSG is expanding the necessary expertise to maintain uninterrupted operation of the IT systems by providing external operational support for individual system and service areas. The present invitation to tender "Framework Agreement for IT Services" divides the included services into performance certificates, which are distinguished by 3 types of service provision. System-related Infrastructure Services (SIS) Operational Infrastructure Services (BIS) Flexible Operational Infrastructure Services (F-BIS) SIS services relate to an infrastructure, a system or an application and include supporting services to maintain them in the event of disruptions within the framework of incident and problem management. BIS services provide operational support within the framework of change, task and development management.