Denmark – Hardware consultancy services – Udbud af ATP's it-kapacitet

BACKGROUND AND OBJECTIVE: ATP is procuring a contract for IT capacity to support ATP's horizontal sourcing model, where the IT operations of ATP's business-critical applications and support systems are consolidated in a hybrid IT environment consisting of on-premise infrastructure, Private Cloud and Public Cloud. ATP relies on a stable, secure, and up-to-date IT operation to perform its core tasks and socially vital functions. With the tendering of the present contract, ATP aims, inter alia, to achieve the following: - to ensure high availability, stable and secure operation to support ATP's business as well as to secure basic IT infrastructure that can support ATP's development and digital innovation capabilities, - to create a flexible and scalable platform with access to modern technologies and capacity for, inter alia, AI-related workloads and automation, - to ensure a high degree of security and documented compliance with applicable legislation and standards, including NIS2 and DORA-related requirements. The IT operational capacity needs are expected to include approximately 530 servers, on which approximately 80 business applications are run and a total data volume of approximately 880 TB (plus backup). The contract includes seven (7) clearly defined operational models across the delivery forms on-premise, Private Cloud and Public Cloud (option), with common architectural principles and governance, so that applications and workloads can be placed according to ATP's business and technical needs. The operational models consist of the following: i) Housing (option), ii) Infrastructure Managed Service, on-premise, iii) Platform Managed Service, on-premise, iv) Private Cloud IaaS, v) Private Cloud PaaS, vi) Public Cloud IaaS (option) and vii) Public Cloud PaaS (option). ATP aims to achieve a coherent and standardized operational delivery with clear areas of responsibility and collaboration, a coherent governance model and the possibility of continuous technological development. II: MAIN SERVICES: The contract includes the following main services: 1) INITIAL SERVICES, including the implementation of a 1:1 Transition In, which is carried out in six (6) Partial Transitions and includes the establishment of the cooperation, ongoing assumption of operational responsibility as well as necessary transition, documentation and testing activities. 2) ONGOING SERVICES, which are delivered in accordance with the Contract's Operational Models, where a given Operational Model is always delivered with a specific Delivery Form (on-premise, Private Cloud or Public Cloud). a) Data centre operation, including the provision and operation of the necessary physical data centre environments and related facilities related to the delivery forms on-premise and Private Cloud. b) Infrastructure operation, across On-premise, Private Cloud and Public Cloud, including operation and maintenance of servers, storage, operating systems, virtualisation and container platforms as well as related monitoring and capacity management. c) Network operation, across On-premise, Private Cloud and Public Cloud, including establishment, operation, maintenance, monitoring and securing of network connections and network components as well as related tools and processes. Including implementation and operation of network security. d) Application operation, including requirements for installation, operation, maintenance, renewal and monitoring of software, including databases and application monitoring of business applications. ATP is initially responsible for the development and maintenance of the applications, unless otherwise agreed. e) Support, including a Service Desk for receiving and processing support requests as well as handling Incidents and other support cases across On-premise, Private Cloud and Public Cloud. 3) ORDER SERVICES, in the form of Standard Order Services, Consultancy Services and Options. The contract includes, as a consultancy service and option, requirements for the delivery of transformation services. This involves the Supplier establishing a Private Cloud solution for ATP (Transformation Wave 1) and transferring selected applications to this. As an option, ATP can also choose for the Supplier to establish a Public Cloud solution (Transformation Wave 2), either by taking over the operational responsibility for ATP's existing cloud platform, by building a new platform on ATP's existing Azure foundation, or both. 4) RELATED CROSS-CUTTING SERVICES, including, inter alia, governance, security, reporting, documentation and testing. 5) TRANSITION OUT, other termination services, including when taking back, contract termination or transferring responsibility for the services to a new supplier.