Netherlands – Customer-care services – Contact Center Platform

The new Contact Center Platform shall: • Ensure the continuity of telephone services; • Provide employees with a stable, secure and well-manageable telephony and Contact Center Platform; • Contribute to optimal accessibility for residents, entrepreneurs, partners and employees; • Offer sufficient flexibility to support future developments in the areas of service provision, legislation and technology. The intended contract is for an initial period of four (4) years. After this, the contract can be extended unilaterally by the Contracting Authority, under the same conditions, twice (2) consecutively, each time for a period of one (1) year. The contract therefore has a maximum duration of six (6) years. Various price ceilings apply, which can be found in the Tender Documents.