Germany – Sales, marketing and business intelligence software package – Beschaffung eines Vertriebs- und Abos-Systems für die VER

The Verkehrsgesellschaft Ennepe-Ruhr mbH (VER) is a regional transport company and partner in the Verkehrsverbund Rhein-Ruhr (VRR). As a mobility service provider and transport company, VER ensures efficient local transport that connects the cities of the Ennepe-Ruhr district and links them to the region. Since the existing distribution system is at the end of its product life cycle and cannot be economically upgraded to (((etiCORE, VER has decided to procure a new, future-oriented distribution and subscription system that also takes into account the ongoing digitisation. The new system must manage over 20,000 customers with subscriptions (Jedermann-Abos, Job-Tickets and Schüler-Tickets, incl. Deutschlandticket) and EBE incidents, ensure ticket issuance as VDV-KA chip card and barcode (Motics) and be able to be upgraded to (((etiCORE. Payments are to be made by direct debit and debit and credit cards (payment service provider). Web portals enable easy online access for all customers (incl. students or guardians for applying for Schüler-Tickets). In addition, corporate portals for companies (Job-Tickets) and cost bearers as well as schools will be provided, with the aim of digitising as many processes as possible. Furthermore, the new distribution system is to be operated in an external data centre as a PaaS solution (Platform-as-a-service). Other components of the project include the takeover of the active customer database from the legacy system (data migration), the interface to the mass personaliser and the delivery of personalisation units (chip card printers and chip card writers) and software maintenance.