Hungary – IT services: consulting, software development, Internet and support – SAP ECC és Infralife rendszerekhez támogatás

The Digital Solutions Directorate (DMFI) of MÁV Szolgáltató Központ Zrt. operates the SAP ECC enterprise management system, the SAP SRM, SAP BW 4/HANA (BI – Data Warehouse), and SAP BPC systems (currently used by: MÁV Zrt., MÁV Személyszállítási Zrt., MÁV Pályaműködtetési Zrt., MÁV FKG Kft. and MÁV Szolgáltató Központ Zrt.), as well as the INFRALIFE railway-specific system used by MÁV Pályaműködtetési Zrt. and MÁV Személyszállítási Zrt. The operation of these systems requires the involvement of the Winning Bidder, in addition to the conditions recorded in the Technical Description. The SAP ECC enterprise management system, SAP SRM, SAP BW 4/HANA (BI – Data Warehouse), SAP BPC, and INFRALIFE systems (hereinafter referred to as the INKA system or INKA Integrated Solution) are an Integrated Solution introduced for the MÁV Group, enabling the application of modern enterprise management methods and appropriate management systems. The framework amount determined by the Inviting Entity: net 676.000.000, Ft. The Inviting Entity commits to a call-off obligation up to 70% of the framework amount, i.e. net 473.200.000, Ft. Reason for procurement: The INKA projects, which aimed to renew and IT-support the mission-critical business processes of the MÁV Group companies, introduced systems/new modules (SAP ECC, INFRALIFE, SAP BW 4/HANA (BI – Data Warehouse), SAP SRM, SAP BPC) are operated at L2 level for the MÁV Group's subsidiary companies by the SAP and BI System Operation Directorate, SAP System Operation Organisation of MÁV SZK Digital Solutions Directorate (DMFI). However, there is a need to involve an external partner for L2 and, typically, L3 level tasks (requiring developer and higher-level consulting expertise). The elements of the INKA Integrated Solution, service areas: o SAP ECC system (AM, CO, FI, mini HR, IM/PS, JT, MMB, MMK, NWFM, PM, PP, QM, RCM, RE-FX, SD, TR-CM, VIM, VZ, WM modules), o SAP SRM, o SAP BW 4/HANA (BI – Data Warehouse), o SAP BPC, o Infralife system The Inviting Entity expects the Winning Bidder to provide the following resources for the operation of the service: A. Operation – certain L2 activities determined by the Inviting Entity and the full L3 level operation as follows: o L2 level operation activity is any activity performed within the framework of the current error handling, which is carried out by the specialist named per module in the operation procedure. This can be the final resolution of the error or the application/ensuring of a known workaround for the continuous operation, while meeting the SLA expectations related to the given module for the reporter. The Service Provider performs the following activities during L2 operation:  Proactive operation (execution of scheduled, planned operation tasks)  Error correction (with developer testing and operation documentation maintenance documented by the Client as defined)  User support o The Service Provider performs the following activities within the framework of L3 level operation:  Extended error correction (with developer testing and operation documentation maintenance documented by the Client as defined)  Extended user support  Consulting for Client-side operators. B. Operational training (with documentation) C. Change management (development) for developed functions related to legal requirements not covered by the software vendor, typically to be performed activities: o Modification of program functions (standard or previously developed) based on the specifications in the individual order, o Developer testing carried out as defined by the Client, o Support for user testing (if necessary, also key user and operator training), o Transfer for operation for Client-side operators, with the preparation of operation documentation. More information can be found in the technical description published simultaneously with the procurement documentation as part of it! For the unambiguous and comprehensible definition of the subject of the procurement, the Inviting Entity may refer in this Invitation to Tender and the Procurement Documents to a product, origin, type of thing, process, activity, person, or patent or trademark defined therein. In each such case, the designation is made only for the purpose of unambiguously defining the nature of the subject. A tender can be submitted for a product defined in this Invitation to Tender and the Procurement Documents or for an equivalent product in terms of the equivalent technical parameters specified in the Technical Description for the given product. The framework amount determined by the Inviting Entity: net 676.000.000, Ft. The Inviting Entity commits to a call-off obligation up to 70% of the framework amount, i.e. net 473.200.000, Ft. Any revenue loss resulting from the non-call-off of the total net framework amount is the risk of the Winning Bidder, in relation to which the Winning Bidder is not entitled to make any claim against the Inviting Entity.