Germany – Systems and technical consultancy services – IT-Service-Integrator für IT-Dienstleister der hessischen Landwirtschaftsförderung (Los 6)

IT services will be awarded successively in six lots. The present notice concerns only the services in Lot 6 – IT Service Integrator for IT service providers of the Hessian Agricultural Promotion. The IT Service Integrator is the central entity for the overarching end-to-end management of all service providers in the new multi-provider model. It establishes and manages overarching ITIL processes such as incident, problem, change, and release management. It is also responsible for central reporting and monitoring of Service Level Agreements (SLAs). For further details, please refer to Annex I 02 - Annex 0_Service Description.